Welcome to KandyKloud.co.uk. By using our website and placing an order, you agree to the terms outlined below. Please read them carefully before purchasing any products.

1. About Us

KandyKloud.co.uk is owned and operated by KandyKloud Ltd.
Contact email: [email protected]

2. Use of Our Website

By accessing our site, you agree:

  • Not to misuse the website or interfere with its security

  • Not to attempt unauthorised access to data or systems

  • To provide accurate and up-to-date information when placing an order or creating an account

3. Products & Descriptions

We aim to ensure all product descriptions, images, and specifications are accurate. However:

  • Colours and images may vary depending on your device

  • Specifications may change without notice

  • Pricing errors may occur, and we reserve the right to correct them

If a pricing error is discovered after you place an order, we will contact you to confirm whether you wish to proceed or cancel.

4. Orders

When you place an order, you will receive an order confirmation email.
Your order is accepted once:

  • Payment has been authorised

  • The product has been dispatched.

5. Pricing & Payment

All prices on KandyKloud.co.uk are displayed in GBP (£) and include VAT where applicable.

We accept secure payments through:

  • Stripe (Visa, Mastercard, Amex)

  • PayPal

  • Apple Pay / Google Pay (if enabled)

Your card details are processed securely by our payment partners. 

6. Delivery

We deliver across the UK using trusted delivery partners such as Royal Mail and DPD.

Delivery Times

Estimated delivery times are displayed at checkout. These are estimates and not guaranteed.

Delivery Issues

We are not responsible for delays caused by:

  • Incorrect address details

  • Courier disruptions

  • Weather or unforeseen events

If your item is delayed or lost, please contact us at [email protected]

7. Returns & Refunds

You may return most items within 30 days of delivery, provided they are:

  • Unused

  • In original packaging

  • In resellable condition

For full details, please see our Refunds & Returns Policy (I can create this next if needed).

Faulty or Damaged Items

If your item arrives damaged or develops a fault, contact us immediately.
We may request evidence such as photos or videos to speed up the process.

8. Warranty

Many of our products come with a manufacturer warranty.
Warranty coverage varies by product and brand.
Misuse, accidental damage, or unauthorised repairs are not covered.

9. Accounts & Security

If you create an account:

  • You are responsible for keeping your login details confidential

  • You must notify us immediately of any unauthorised access

  • We reserve the right to disable accounts that breach these terms

10. Limitation of Liability

To the fullest extent permitted by UK law:

  • We are not liable for indirect or consequential losses

  • We are not responsible for losses caused by improper use of products

  • Our liability for any claim is limited to the price you paid for the product

Your statutory rights as a consumer are not affected.

11. Changes to These Terms

We may update these Terms & Conditions from time to time.
Changes will take effect when posted on this page.

12. Contact Us

If you have any questions about these Terms & Conditions, please email:
[email protected]